Frequently asked questions (FAQ)
Bookings are done quickly and online, and only directly on our website. You will receive confirmation of the booking immediately by e-mail incl. QR code which is also your key to access the building, for the check-in/out, the luggage room and the apartment.
Our apartments can be booked for a short, medium or long stay.
Yes, in order to be able to make an online booking, you require a valid credit card.
With business and private customers, payment is done by credit card.
The booked additional services are paid by credit card.
Visa, MasterCard, Maestro and non3D Visa.
The amount of the price is based on apartment size, length of stay and time.
We collaborate with the fee-based multi-storey car park “Burgring”. Parking spaces can be ordered directly via the ARGOS TV app using the “HOME” button of the remote control. Price: € 30.00 per day.
However, you also have the option of parking in the (blue) short-time parking zone (MON – FRI: 9 am – 8 pm, SAT: 9 am – 1 pm) in the city centre of Graz, around the ARGOS building. It is possible to pay at the parking meters with cash. Half an hour of parking time costs € 1.00. The maximum parking duration is 3 hours.
No, we do not offer any breakfast. All our apartments have a fully equipped kitchen. You can prepare your individual breakfast here.
There is also the possibility of ordering breakfast rolls for delivery directly to the door of your apartment via the “HOME” button of the remote control. A Nespresso coffee machine (incl. 4 coffee tabs and tea) can be found in your apartment; additional coffee tabs can also be ordered via the ARGOS TV app.
There is no reception at the ARGOS. In the event of questions and in an “emergency”, you can reach us at +43 (0) 664/965 25 84.
In your booking confirmation, you will find a QR code that serves as a key. (QR code reader at the entrance door.) The QR code also serves as identification at the self-check-in in the foyer.
The apartment is available to you from 3 pm onwards.
You enter the foyer of the ARGOS and go to the check-in counter. You can check in quickly and easily using your QR code. To do so, follow the instructions on the screen. After completion of the check-in, your booked apartment will be released.
The apartment is available to you until 10 am.
Simply check out at the counter in the foyer with the QR code.
As a general rule, we are a staff-free hotel.
If you have any questions or in the event of an emergency, please feel free to contact us on +43 (0) 664/965 25 84.
We would like all guests to feel at home with us. That is why pets are not permitted!
All apartments are fully furnished and fully equipped.
Modern kitchenette with Ceran hob, microwave, refrigerator, dishwasher, Nespresso coffee machine incl. hot water function, cooking equipment, glasses, cutlery and tableware, table with seating, armchair or pull-out couch, couch table, carpet, box spring bed (double bed), wardrobe, bathroom incl. hairdryer, safe, flat screen, free-of-charge Wi-Fi, parquet flooring and air-condition.
All our apartments are fully furnished and fully equipped.
You can order the additional services for a fee under the ARGOS TV app using the “HOME” button of the remote control: apartment cleaning, shopping service, breakfast service, taxi transfer, textile service,…
No, your apartment is ready for occupancy by the booked number of people. You only have to bring your suitcase.
There is no washing machine in the apartments. In the basement of the hotel there is a washing machine and a dryer available to you for a fee (costs per washing/drying cycle: € 2.50, coin insertion only).
As a general rule, one final cleaning is included.
You can order interim cleaning directly via our ARGOS TV app using the “HOME” button of the remote control.
At any time during your stay, you can order interim cleaning directly via our ARGOS TV app using the “HOME” button of the remote control.
Yes, the apartments have an air-condition.
No, as our apartments are fully equipped.
No, we are a non-smoking hotel.
There is free-of-charge Wi-Fi throughout the hotel.
Yes, ARGOS also has barrier-free apartments.
In Austria, the water from the taps is safe to drink. The exceptions to this are the taps specifically marked. They normally have a sign on them saying “Kein Trinkwasser” (“No drinking water”) and/or a symbol of a crossed-out glass.
In the basement of the building, there is a free-of-charge room for storing your luggage temporarily. You can access this room with your QR code prior to check-in on the day of arrival and also after checking-out on the day of departure.
The Herrengasse is about 400 metres away on foot and you can reach the main square from there after about another 300 metres.
